OZUKO

1. Please note: 

The sizing label on our products may seem different than what you're used to. Since our products are made for the Japanese market, we've adjusted the sizes to match US standards. This way, you can order with confidence!

2. Hand Wash or Use Delicate Cycle: 

To keep your item in best shape, handle it with care. Hand washing is best, but if you use a washing machine, choose the delicate cycle with cold water. Always turn your item inside out to protect the outer fabric surface.

3. Use Mild Detergent: 

Avoid harsh detergents, fabric softeners, and bleach, as they can damage the fabrics. Stick to mild detergent for gentle cleaning.

4. Air Dry:

Skip the dryer after washing. Lay your pieces flat or hang them to air dry. Keep them out of direct sunlight to prevent fading.

Shipping:

• We aim to process all orders within 1 - 3 business days, based on the volume of orders at the time. You’ll be notified once your package leaves our warehouse.

For more details, please refer to our shipping policy.

Returns:

• Refunds & exchanges can be processed within 30 days of purchase.

For more information, please read our refund policy.